If you run a small, owner-led business, you’re probably working hard. You respond to enquiries quickly. You chase quotes. You try to keep your CRM updated. You step in when something slips. You make decisions constantly. By the end of the week, you’re tired — but not always certain the business has moved forward in a meaningful way. That tension is common. And it usually isn’t a motivation issue. It’s a process issue. Most small businesses grow organically. Systems are added as needed. A CRM...